Services
Managed IT support
An accountable local team for day-to-day IT: the service desk, on-site visits in Georgia, and coordination with the vendors already in your stack.
Scope and deliverables
Support covers the estate we agree in writing: users, sites, core applications, and the vendors IT CARE is allowed to contact. Typical work includes the service desk, remote fixes, on-site troubleshooting, patch and warranty follow-up, and a named person when something is stuck.
The published support scopes are on the pricing page. A contract states response targets. This page does not promise a specific uptime percentage.
How an engagement starts
We list what you run, what is in warranty, and where the gaps are. Then we propose a support scope, the vendors that stay in place, and what would be replaced only if it is failing the job. Licensing, deployment and monthly support can sit with the same team in Tbilisi.
In Georgia
IT CARE LLC is at 66 Kavtaradze St., Tbilisi. Phone support and on-site work are arranged from there for businesses in Georgia. Sales email is sales@itcare.ge and the phone is +995 577 281 080.